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FAQ

How do I track my order?

Tracking number will be sent to you once order has been processed.

How do you deliver your products?

We deliver via courier to your door or via express delivery within the Johannesburg area.

How will I know when my order is shipped.

You will receive an sms notifying you the day before your delivery.

What if my product doesn't fit?

We will exchange the size for you provided that the item is in its original packaging and has not been used.

How do I return my product?

Please drop us an email with your order number and we will arrange collection upon delivery of your new size

Can I cancel my order?

You may cancel the order at any time, however refunds will take 72hours to process.

How do sizes work?

Your sizes work as regular store sizes. Our sizes are regular and not small sized but take a look at our size guide on the product pages to get a better idea.

What does processing on my order mean?

This means that we have received your payment and we are getting it ready. Our items are carefully packaged and a full quality check is done before the item goes to dispatch.

What happens after processing?

Once the item goes to dispatch you are then issued a tracking number and the status of your order is marked as completed.

What is the account name for EFT payments?

Our account name is the same as our store thisisshazia.

Once I've made a payment via EFT how long does it take?

EFT payments may take up to 48 hours to reflect on your order but once we have received it we will update your order to processing.

Have any questions?